Week 2 Fulfilment Update - Fulfillment expands
24 days ago
– Thu, Feb 05, 2026 at 08:46:54 AM
TL;DR: if you’re in the UK, Europe, Africa or the Middle East, your packages are beginning fulfillment.
if you’re in the Australia, New Zealand or India/Pacific region, your addresses are locking down this week. You should already have an email from BackerKit.
Everyone else: books are landing in port.
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It’s only been a week, but there’s plenty to say!
Freight deliveries for the USA and Australian warehouses were/are (world is big, time is… complex) due into respective ports today, and will then move onwards to warehouses by road & rail.
Expectations remain that they will both arrive at their respective destinations by the end of the next working week 13th of February, if not sooner.
Here’s the current timeline:
UK/EU/ROW
Addresses have been locked (thank you) and lists have gone to our UK warehouse. As of today 50% of UK Backers have been picked & packed & parcels sent to couriers, and we’ve seen some evidence that they’ve started to arrive.
EU Backer lists are sitting with the warehouse team and work will begin on those once UK fulfillment ends. We have added an extra step to this process to double check that packages travelling into the EU have the correct duties and taxes pre-paid.
It will take about another 2 weeks to fulfil all these orders, and the last orders to these territories should ship before the end of Feb.
You’ll get a tracking code by email, and we will also update your order in Backerkit so you know when it’s shipped. We’ll also update you again when fulfilment is done.
Americas & Canada
USA freight is due to port in Charleston today (5th Feb). We are awaiting confirmation that the ship has docked and customs processes have been cleared prior to onward movement.
After a few months of back and forth with both UK and USA warehouse teams we’ve decided that fulfilling Canadian Backers out of the USA remains the most reliable and cost effective approach.
We will continue to wait until we know that books are in the warehouse before we lock addresses and get your fulfilment started.
As of today, we are predicting Address Locking will begin next Friday (13th Feb) with fulfilment starting the following Monday for USA & Canadian Backers
Australia/NZ/Asia-Pacific
Australian air freight was delayed by the brief closure of air space over Iran, which annoyed our freight partners quite a lot and they apologised profusely (which is generous, given they aren’t in charge of air routes, Iran or anything to do with that set of processes). Anyway, it was due to land at the airport today (5th Feb) whence it will head to the warehouse.
The warehouse team is ready and prepped for fulfilment on this one as soon as it shuffles into the warehouse bays. In preparation for this we have already sent the Lock Addresses email from BackerKit. Our partners at Aetherworks always do their own address check before packages go out; that’s expected early next week, and then parcels will be sent out.
Royal Blood Add Ons
For those who have also purchased add-ons of Royal Blood alongside your Voidheart order.
These remain in transit across the USA to the warehouse. These are also due next week, and I remain confident that we’ll be able to fulfil these in a single shipment.
These remain in transit across the USA to the warehouse. These are also due next week, and I remain confident that we’ll be able to fulfil these in a single shipment.
Asia-Pacific orders will be ready to go out alongside your main Voidheart order.
Due to our shipping timelines on the 2 projects, and different processes between the 2 projects, there are 2 EU backers who will receive split shipments of Voidheart Items and Royal Blood items. We will reach out directly to those 2 Backers affected to confirm the details and timeline for parcels.
Otherwise, no-one else needs to worry.
Generally
Thanks enormously for all your support, folks - we couldn’t do this without you. We’d love to see pictures of your parcels as they start to arrive - you can tag us on Instagram, Bluesky or Facebook, or pop links in the comments here.
As ever, there’s always a risk things will get dinged, damaged or lost in transit. If that happens to you, we want to put it right, so get in touch by emailing [email protected] if anything goes wrong with your parcel.
xoxo
– Alex, and everyone at RR&D
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